Clinic Policy

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To secure your appointment, a 25% deposit is required at the time of booking.

We require 24 hours notice for cancellations or rescheduling. Cancellations made within 24 hours of the appointment will forfeit the deposit.

Full payment is required at the time of service. We accept Pay ID, bank transfer, cash payments and Afterpay.

We strive to provide our clients with the best possible care and service. To help us maintain our schedule and respect the time of all clients, please plan to arrive at least 10 minutes before your scheduled appointment time. This allows us to start your treatment promptly and provide you with the full duration of your session. If you anticipate being late, please call us as soon as possible. Late arrivals may result in a shortened session time or the need to reschedule your appointment.

Your health and safety, as well as that of other clients and those we share the space with, is our top priority. If you are feeling unwell or have any symptoms of illness (such as fever, cough, or sore throat), we kindly request that you reschedule your appointment. Please notify us at least 24 hours in advance if you need to cancel or reschedule due to illness. This helps us ensure a safe and healthy environment for everyone.

Due to limited space in the treatment room, we kindly ask that you come alone to your appointment whenever possible. This ensures that we can provide the best service in a comfortable environment for everyone.